Contact Us

Customer Support: Email & Text Only

All customer service is provided by email or text message. We do not offer phone support or callbacks.

This includes product questions, help choosing an item, troubleshooting, and assistance with an existing order.

Please include your question or describe the issue in your message instead of requesting a phone call. Include the product name or a link to the item. If your question concerns an existing order, please include your order number.

Communicating in writing helps us review product details, specifications, and order information accurately.

Send Us a Message

Email: Use the contact form below.

Text messages only: Number available when JavaScript is enabled.
No phone support or callbacks. Messaging rates may apply.

Response time: Please allow 1–2 business days for a written response.

Customer-service hours: Monday–Friday, 9 a.m.–5 p.m. Central Time. Closed Saturday and Sunday.

Withdraw from contract here

This form is only for eligible EU statutory withdrawal requests. It is not a general order cancellation form.

  • For goods, the request must be sent within 14 days after you or your designated recipient receive the order. For split shipments, the period starts when the last item, lot, or piece is received.
  • You are responsible for the direct cost of returning the goods.
  • Goods must be sent back within 14 days after you submit this request. Unless applicable EU law requires earlier reimbursement based on valid evidence that you sent the goods back, we may withhold reimbursement until we have received the goods back.
  • Please pack returned goods carefully and use a trackable, insured shipping service.
  • Returned goods must be in new, unused, resalable condition for a full refund, with all original packaging, parts, and accessories included.
  • Refunds may be reduced, or a return may be refused where allowed by law, for used, chalked, altered, damaged, incomplete, or otherwise diminished goods, including handling beyond what is necessary to inspect the goods.
  • Goods made to your specifications or clearly personalized, including custom cue work, engraving, shaft alterations, or other custom options, may not be eligible for withdrawal.