Contact Us

Customer Support: Email & Text Only

All customer service is provided by email or text message. We do not offer phone support or callbacks.

This includes product questions, help choosing an item, troubleshooting, and assistance with an existing order.

Please include your question or describe the issue in your message instead of requesting a phone call. Include the product name or a link to the item. If your question concerns an existing order, please include your order number.

Communicating in writing helps us review product details, specifications, and order information accurately.

Send Us a Message

Email: Use the contact form below.

Text messages only: Number available when JavaScript is enabled.
No phone support or callbacks. Messaging rates may apply.

Response time: Please allow 1–2 business days for a written response.

Customer-service hours: Monday–Friday, 9 a.m.–5 p.m. Central Time. Closed Saturday and Sunday.

Quick Answers

Find answers to common delivery, return, and refund questions below. When sending a message about an existing order, please include your order number and any relevant photos or screenshots.

UPS told me to contact the shipper. How can I have my package sent to a pickup location?

UPS offers recipients the ability to request pickup at an available UPS location for eligible shipments.

Open the UPS tracking link in your shipping confirmation and select “Change My Delivery.” Follow the prompts to see the pickup locations available for your package. UPS may ask you to sign in to UPS My Choice or verify your email.

We purchase shipping through Shopify. A redirect requested through our store must be handled through our shipping provider. That process can take several business days and involve substantially higher charges. Please use the delivery options available to you directly through UPS first.

If UPS’s website specifically says your shipment is restricted or that the sender must make the change, include a screenshot of that message when contacting us.

View UPS delivery-change instructions

What should I do if my shipping address is incorrect or incomplete?

Check the shipping address in your order confirmation, including any apartment, unit, or space number.

If your package has already shipped, check the carrier’s tracking page for address-correction or delivery-change options. For UPS shipments, use “Correct My Address” or “Change My Delivery” when available.

Address changes depend on the carrier’s available options and the shipment’s status. If you contact us about an address problem, include your order number, the complete correct address, and any message shown by the carrier.

Where is my order, and why has the delivery date changed?

For an order that has shipped, use the tracking link in your shipping confirmation to see the carrier’s latest update.

Delivery dates are estimates unless the selected service specifically provides a guarantee. Special orders and custom work, including tip changes, can affect when an order is ready to ship. Check your product’s stated lead time and selected options.

If you need help understanding a tracking issue, include your order number and the specific tracking message in your inquiry.

Read our shipping policy

How do returns and exchanges work, and are shipping costs refunded?

Eligible items may be returned within 30 days, subject to our return policy’s condition requirements and exclusions. Please contact us with your order number and the reason for the return. For a defective or incorrect item, include clear photos before shipping anything back.

For a standard return, you are responsible for insured return shipping. If your order received free or flat-rate shipping, our actual outbound shipping cost is deducted from the refund. If we provide a return label for a standard return, its cost is also deducted.

Affirm and Shop Pay Installments financing fees are nonrefundable. Additional exclusions and applicable deductions are explained in our policy.

Read our complete return and refund policy

My refund was processed. Why isn’t it showing in my account?

A processed refund does not necessarily appear in your account immediately. Your bank or payment provider controls when the credit becomes visible, and we cannot speed up its posting.

Check your refund confirmation for the date, amount, and original payment method. If you need your card issuer to trace the refund, we can provide the bank-traceable refund reference when one is available.

Read our return and refund policy

Withdraw from contract here

This form is only for eligible EU statutory withdrawal requests. It is not a general order cancellation form.

  • For goods, the request must be sent within 14 days after you or your designated recipient receive the order. For split shipments, the period starts when the last item, lot, or piece is received.
  • You are responsible for the direct cost of returning the goods.
  • Goods must be sent back within 14 days after you submit this request. Unless applicable EU law requires earlier reimbursement based on valid evidence that you sent the goods back, we may withhold reimbursement until we have received the goods back.
  • Please pack returned goods carefully and use a trackable, insured shipping service.
  • Returned goods must be in new, unused, resalable condition for a full refund, with all original packaging, parts, and accessories included.
  • Refunds may be reduced, or a return may be refused where allowed by law, for used, chalked, altered, damaged, incomplete, or otherwise diminished goods, including handling beyond what is necessary to inspect the goods.
  • Goods made to your specifications or clearly personalized, including custom cue work, engraving, shaft alterations, or other custom options, may not be eligible for withdrawal.